CUSTOMER CARE

** DUE TO COVID-19, AUSTRALIA POST IS WORKING HARD TO DELIVER YOUR ORDERS SAFELY AND AS A RESULT ARE EXPERIENCING SLIGHT DELAYS. THANK YOU FOR YOUR PATIENCE DURING THIS TIME. 

 

RETURNS & EXCHANGES:


We happily offer a STORE CREDIT OR EXCHANGE should you change your mind.

Sorry, We DO NOT REFUND. 

The credit will be issued for the product cost only if the garment is returned in its original condition with tags attached and within 10 business days of receiving your order.

Please note; Shipping fees are not refunded.  

Returned items MUST adhere to the following policy:

1. Returned with original tags attached and packaging. 

2. Have no sign of wear, stains, body odour, perfumes, tanning products or machine washing detergents + no buttons or detailing should be off or missing. 

3. Returned within 10 business days of receiving your order.

5. Credit notes can be used on Sale items however Sale purchases are final and cannot be returned. 

7. Jewellery & headwear (hats) cannot be returned for change of mind due to hygiene standards.

Once your return is processed, your credit/outcome will be sent via email along wit your code. 

The credit note is then redeemable on any product online. It is not redeemable on shipping fees. Credit note is valid for 12 months from the date of credit issued.

Jaggers Closet has the right to refuse a returned item should we decide it is not in it's original condition. 

We thank you for respecting our policy in place. 

Please contact us should you have any queries x

 e) hello@jaggerscloset.com.au 

 

SHIPPING:

* $6 Australia-wide standard shipping or $10 Australia-wide Express Post. 

* Free Express Shipping on all $100+ orders. 

* Free Contactless Geelong Home Delivery - Must be within a 10km radius (from town) otherwise an Australia Post shipping fee will be emailed to send your order out. *Mon - Fri home delivery service (no weekend deliveries). Orders are generally delivered within 3 business days to your mailbox or front door. (No contact)  

* Please allow 24-48hrs for us to process & dispatch your order via Australia Post. (Pls consider peak times/weekends/public hols). 

* 'Express Post' is from the time we dispatch, not from the time in which you ordered.

*’Pre-orders’ will be express posted out the day they arrive. 

* Sorry, we do not currently offer a pickup service. 

* Shipment confirmation & tracking details will be emailed to you when your order is dispatched.

* Please mention in the comments area if your parcel should be left somewhere inparticular (e.g behind the pot plant) 

* Jaggers Closet is not responsible for any orders lost in transit or going missing from your premises  

* Need an order urgently? Please contact us via email to arrange this and we will do our best to prioritise. 

PRE-ORDERS:

Our 'Pre-Order' section showcases our best-sellers on repeat/backorder and the latest fashion coming soon  

- A pre-order is a normal purchase online to secure your style in advance. 

- You will receive a notification when your pre-order arrives followed by shipment details.

- Our pre-orders can take anywhere from 1-4 weeks, this will be noted on it's listing. 

* Extra items purchased in the same order as the pre-order will be held aside until the pre-order arrives as it has been calculated under the one shipping fee. 

- Please place a separate order should you wish to receive those styles in stock immediately which will incur a separate shipping fee.

 

PRIVACY POLICY:

Your privacy is very important to us here at Jaggers Closet. 

We take your personal and credit card information seriously.

We do not store or hold any credit card information and it is not collected over our secure server.

Payments are processed to your choice via the trusty and global payment gateways: Paypal & Afterpay. 

Jaggers Closet ABN 48251390965 

 

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