FREE EXPRESS SHIPPING ON $150 ORDERS

CUSTOMER CARE

CONTACT US

Email:

hello@jaggerscloset.com.au

Mail/Returns:

Jaggers Closet / Shop 5/329 Pakington St / Newtown / Vic / 3220 

 

SHOP WITH US

www.jaggerscloset.com.au 

Shop 5/329 Pakington St

Newtown, Vic, 3220 (entry on Nicholas St)

 

FOLLOW US!

Instagram) jaggerscloset_shop

Facebook) jaggersclosetshop

 

SHIPPING/COLLECTION

* We ask for 24-48hrs to dispatch orders with the customer's choice of shipping at checkout; Oz Express Post or Standard Post. Please note Express Post Zones & weekends/public hols/peak periods. 

* Please email us should an order be urgent and we will do our best to rush it out.

* We offer Free Geelong order pickup (Email is sent once order is ready for collection with details, generally within 24hrs) 

* Free 'Express Shipping' for orders $150+ 

* Email shipment & tracking details are sent FYI upon dispatch. 

* No signature req'd on delivery, pls note on order if posty should leave parcel somewhere if no answer e.g behind plant. 

* Pls email us if an order is urgent & we will do our best to prioritise it.

 

PRE-ORDERS

Be the first to know, or to own in this case with our fashion forward styles released on 'Pre-Order'! 

'Pre-orders' allow you to secure your size in an upcoming piece before it even hits retail store's racks. 

Please note;

*Pre-orders are placed as a normal purchase, payment securing your item.

* Pre-orders can take up to 4 weeks to arrive, estimated time of delivery is noted on it's listing.

* Extra items placed in the same order as the 'pre-ordered' item will be held aside until the item arrives under the same shipment fee.. Should you require separate/earlier shipping of items in stock, please place separate orders.

* We suggest to choose 'Standard Shipping' on pre-ordered items as it is more cost effective for you & orders will not be 'Express Posted' as such until the item has actually arrived to us. Free Geelong Pickup is also an option.

 

RETURNS/EXCHANGES

* We happily accept returns/exchanges within 10 days of purchase (no refunds on sale items)

* Pls email us if you wish to return/swap to resolve.

* Goods must be unworn, unmarked, as new, as sent, tags intact when returned. Goods will under-go a return check. 

* Returns/exchange shipping costs are the customer's expense.

* Pls ensure when receiving and trying on your item you are clean of makeup and handle with care incase a return is req'd.

* Jaggers Closet reserves the right under the Trade Agreement Act to refuse a refund/exchange if the above conditions aren't met.

 

PRIVACY/SECURITY

* We respect your privacy therefore your personal information is stored in our secure online Big Commerce system solely for order purposes. Your info is not used for training or marketing purposes and can only be accessed by the Owner/Director. 

* We do not store credit card or payment details. We do not accept cheques and do not have access to banking details. 

* Payments are made via trusty Paypal & our Big Commerce payment integration system online. We cannot retrieve any card details entered at check-out. Order transactions are recorded however card details are not. 

* Pls contact us should you have any privacy queries or issues. Jagger's Closet is a trustworthy and business approved online shopping forum.

 

Thanks for shopping with us xx 

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